It’s quite revealing when you start looking at a business or office in terms of flows. There are lots of flows coming into the business: phone calls, requests for information, orders, bills, email, etc.. And then there are the flows that are going on within the business itself and finally, the ones that are going out of the business (or at least should be).
Did you know that there are common threads, a theme, that connects all of them and controls them?
When you start taking a closer look it becomes much clearer:
You have different areas of responsibilities, some call them “Hats”, and when you identify these areas you can then see which traffic (flows) belongs to which area. Now, the better you identify these areas, the easier it becomes to sort, process and file those flows.
So, here is today’s “little” practical assignment:
Take a look at what these different areas of responsibilities are for you and write them down. Now work out for yourself how you can use this to make the processing of these different flows easier for you and let me know what you came up with.
I’m looking forward to hear from you.
Best - Gerhard
P.S.: There’s more to come on this one!